Codwin Link Privacy Policy

1. Introduction

Codwin Link operates an online gaming platform serving players in the Philippines. This Privacy Policy describes how we collect, use, store, share, and protect personal information provided by members and visitors to the platform. By registering an account or using any part of the Codwin Link service, you agree to the data practices described in this Policy.

This Policy applies to all users of the Codwin Link platform, including those who access it through the website on a desktop or mobile browser, and those who use the Codwin Link app on Android or iOS devices.

2. Information We Collect

Codwin Link collects personal information in two primary ways: information you provide directly when you register and use the platform, and information collected automatically through your device and browsing behaviour.

Information You Provide

When you register for a Codwin Link account, you provide your name, date of birth, email address, and mobile number. As part of the KYC (Know Your Customer) identity verification process required before your first withdrawal, you will also be asked to submit a government-issued ID. When you make deposits or request withdrawals, transaction reference data associated with your chosen payment method (GCash, Maya, online banking, or bank transfer) is collected and recorded against your account.

Information Collected Automatically

When you use the Codwin Link platform, technical data such as your IP address, device type, operating system, browser version, and session activity is logged automatically. This data is used for security purposes – including fraud detection and prevention of unauthorised account access – and to help us improve platform performance. It is not used to identify you personally in marketing or sold to third parties.

3. How We Use Your Information

The personal data collected by Codwin Link is used for the following purposes:

• Account management: Creating, maintaining, and securing your Codwin Link account, including OTP delivery and password recovery.
• Identity verification: Confirming your age (21+) and identity in compliance with KYC requirements before withdrawals are processed.
• Transaction processing: Receiving PHP deposits and processing withdrawal requests to your nominated Philippine payment method.
• Responsible gaming: Monitoring gameplay patterns to identify potentially problematic behaviour and applying any self-imposed limits you have set on your account.
• Customer support: Responding to your enquiries, resolving disputes, and maintaining records of support interactions.
• Platform security: Detecting fraud, suspicious login activity, and account sharing or multi-accounting in breach of the Terms and Conditions.
• Legal compliance: Retaining records as required by applicable Philippines law and regulations.
• Service communications: Sending transactional notifications related to your account, such as deposit confirmations and withdrawal updates.

4. Sharing of Personal Data

Codwin Link does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data may be shared in the following limited circumstances:

Payment Processors

To complete PHP transactions, limited payment-related data is shared with our payment processing partners who handle GCash, Maya, and bank transfer transactions. These processors are contractually required to handle your data securely and use it solely for completing the relevant transaction.

Identity Verification Services

KYC verification may involve sharing identity document information with a third-party verification provider. These providers operate under strict data processing agreements and do not retain your data beyond what is required to complete the verification check.

Legal and Regulatory Obligations

Codwin Link may be required to disclose member information in response to a valid legal request from a Philippine authority or court, or where disclosure is necessary to protect the rights, safety, or security of the platform and its members.

5. Data Security

Codwin Link uses industry-standard security measures to protect your personal data. All data transmitted between your device and the Codwin Link platform is encrypted using SSL (Secure Sockets Layer). Account access is protected by password authentication and OTP verification for logins and withdrawals. Access to member data within the organisation is restricted to personnel who need it to perform their specific responsibilities.

While we maintain robust security practices, no online platform can guarantee absolute security. Members are responsible for keeping their own login credentials confidential and should contact support immediately if they suspect their account has been accessed without authorisation.

6. Cookies and Tracking Technologies

The Codwin Link platform uses cookies and similar tracking technologies to maintain your session while you are logged in, remember your preferences, and collect the anonymised technical data described in Section 2. Essential session cookies are required for the platform to function and cannot be disabled. Analytics cookies help us understand how members use the platform so we can improve it – these do not identify you personally.

You can manage cookie settings through your browser preferences. Disabling non-essential cookies will not prevent you from using the platform, but some features may behave differently.

7. Your Data Rights

As a Codwin Link member, you have the following rights with respect to your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask us to update or correct inaccurate information in your account.
• Deletion: You can request deletion of your personal data, subject to any legal retention obligations we must fulfil.
• Restriction: You can ask us to limit how we process your data in certain circumstances.
• Objection: You can object to processing of your data for specific purposes.

To exercise any of these rights, contact the Codwin Link support team at [email protected]. We will respond to requests within a reasonable time frame and in accordance with applicable Philippines data privacy regulations.

8. Children and Minors

Codwin Link is strictly for adults aged 21 and over. The platform does not knowingly collect personal information from anyone under the age of 21. If we become aware that a member has provided false age information during registration, the account will be closed immediately and any balance may be withheld pending review. If you believe a minor has registered on the platform, please contact us at [email protected].

9. Data Retention

Codwin Link retains member data for as long as the account is active. Following account closure, certain data may be retained for a period required by applicable law – for example, transaction records may need to be kept for a defined number of years for regulatory purposes. Data that is no longer required and has no legal retention basis is securely deleted.

10. Changes to This Policy

Codwin Link may update this Privacy Policy from time to time. When changes are made, the updated Policy will be published on this page with a revised "last updated" date. For material changes, members will be notified through the platform or by email. Continued use of the Codwin Link platform after notification of changes constitutes acceptance of the updated Policy.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or want to report a privacy concern, please contact the Codwin Link team at [email protected]. For general platform queries, the FAQ page may already have the answer you need.